Name: Kumai Product Name
Brand: Kumai
Price: 99.00 CHF
Availability: InStock

Your priorities. Our contribution.

From leadership and sales to product, delivery and customer support: we help connect the business around your technology and explore how its data can support new services.

CEO & leadership advisory

Product innovation moves quickly, while business processes and information struggle to keep pace. New service ideas compete with existing commitments.

How kumai helps

Strategic sparring
Practical prioritisation
Assessment of business opportunities
Translation of opportunities into requirements
Support deciding what to improve, test or build next

Data, BI & business performance

Sales, delivery and service teams use different figures. Management reporting requires manual work across several systems.

How kumai helps

Agreed KPIs
Connected data models
Role-specific reporting
Clear commercial and operational views for leadership
Information for the teams responsible for delivery

Software, integration & AI

CRM, ERP, support and product platforms hold related information but do not work together smoothly.

How kumai helps

Integration around existing platforms
Custom applications
Connections involving Salesforce and Power BI
Assessment of sensor data for customer applications
Assessment of AI support for those applications

Processes, operations & controls

Information gets lost between an opportunity, a deployment and ongoing service. Ownership is unclear at important handovers.

How kumai helps

Mapping of the full workflow
Clearly defined responsibilities
Automation of suitable steps
Visibility of status and exceptions
Tracking of outstanding actions

Client relationships & growth

Account teams lack a complete view of customers, installations, partners and support history.

How kumai helps

Connected CRM and service information
Clearer account reporting
AI-assisted preparation
A better understanding of customer needs
Coordination of relevant follow-up

Implementation & team enablement

Business improvements compete for the same specialists who are developing and supporting the core product.

How kumai helps

Embedded expertise and hands-on delivery
Business analysis
Data and software implementation
Support for adoption
Knowledge transfer so your teams can continue

What this can look like in practice.

Bring reporting, customer information and delivery workflows together. Explore further applications around product data where they support a clear customer need.

Commercial & operational reporting

Give leadership and delivery teams a consistent view of what is happening across the business.

Application	Focus
Leadership cockpit	Shared measures across pipeline, orders, delivery and service, with clear definitions and refresh responsibilities.
Sales & partner views	Account development, opportunity progress and follow-up across direct and partner channels.
Delivery & support views	Implementation status, open issues and service workload, linked to the relevant customer or deployment.

CRM & connected customer information

Make the CRM part of the working process rather than a separate reporting task. We help translate the needs of sales, service and management into practical configuration and integration.

Application	Focus
CRM requirements	Define the customer, partner and opportunity information needed by each team.
Connected records	Link relevant order, installation and support information with customer records.
Reporting & adoption	Build usable reports, clarify data ownership and help teams work consistently with the system.

Delivery, onboarding & service workflows

Make the transition from a commercial agreement to a working customer solution easier to coordinate.

Application	Focus
Deployment coordination	Shared status, prerequisites and responsibilities across internal teams and partners.
Customer onboarding	Structured information collection, documentation and handover to service teams.
Issue follow-up	Connect support requests, recurring issues and agreed actions with the relevant deployment.

Knowledge access & AI-assisted support

Help commercial and technical colleagues work with complex product information while keeping answers grounded in approved sources.

Application	Focus
Product knowledge	Search across approved documentation, integration guidance and internal procedures.
Support preparation	Summarise relevant records and suggest information to review before responding.
Feedback analysis	Group recurring questions and issues to inform documentation, training and product priorities.

From sensor data to useful applications

Where suitable data and interfaces are available, we can help turn measurements into information people can use to make decisions.

Application	Focus
Data preparation	Connect feeds with location, device and business context; check completeness and consistency.
Operational insight	Explore patterns such as occupancy, flow or utilisation through clear dashboards and comparisons.
Customer applications	Test reporting portals or workflow tools around a defined user need, with agreed access and data boundaries.

Working alongside you.

We connect commercial understanding with data, CRM and software delivery. We can work with leadership on priorities, support a platform implementation or join the team for a focused integration or reporting project. AI-assisted analysis and prototyping help test ideas before they become large commitments.

Data access, customer separation and security requirements shape the architecture. Development can take place in your own or an agreed environment, including Azure in Switzerland or another chosen geography where the required services are available.

We work with your product and business teams, document the solution and transfer the agreed code and knowledge. Your people gain the understanding needed to operate it and make the next improvements.

IoT & Sensor Technology

Connected information. Clearer decisions. More value from your technology.

Your priorities. Our contribution.

CEO & leadership advisory

Data, BI & business performance

Software, integration & AI

Processes, operations & controls

Client relationships & growth

Implementation & team enablement

What this can look like in practice.

Working alongside you.

Ready to get started?