Name: Kumai Product Name
Brand: Kumai
Price: 99.00 CHF
Availability: InStock

Your priorities. Our contribution.

From leadership and sales to after-sales, service partners, marketing and administration: we help the organisation work together around the customer and the product.

CEO & leadership advisory

There are many ideas for AI and digital improvement, but no shared basis for deciding which to pursue first.

How kumai helps

Structured workshops
Opportunity assessment
A practical roadmap
Business priorities linked to data readiness and system dependencies
Assessment of the capacity needed to deliver

Data, BI & business performance

Sales, orders, stock and service information sit in separate systems, making reporting and planning difficult to coordinate.

How kumai helps

Shared definitions
Connected data models
Reporting for leadership and operational teams
Visibility of trends and exceptions
Access to the information behind the figures

Software, integration & AI

CRM, ERP, product information and support channels do not connect smoothly. New tools risk adding another isolated system.

How kumai helps

Custom applications
Integrations around existing platforms
Assessment of reusable data capabilities
Assessment of reusable AI capabilities
A first use case that can support later development

Processes, operations & controls

Support, warranty and administrative work depend on manual triage, incomplete information and repeated handovers.

How kumai helps

Process mapping
Clearer information requirements
Workflow support
Automation of suitable steps
Review and decisions retained by the responsible people

Client relationships & growth

Customers, dealers and service partners ask recurring questions, but the right product and process information is not easy to access.

How kumai helps

Connected knowledge
AI-assisted support
Structured partner communication
Relevant information for team responses
Identification of customers or partners needing further attention

Implementation & team enablement

A strategy is only useful if someone can turn it into a working service and support its adoption across the network.

How kumai helps

Focused proofs of concept
Hands-on implementation
Staged rollout with business teams and technology partners
Practical training
Support for handover

What this can look like in practice.

Start with the everyday interactions that create the most friction, then build the data and software foundation needed to improve them.

AI strategy & implementation priorities

Create a shared view of the opportunities across the business and a realistic sequence for addressing them.

Application	Focus
Business discovery	Map pain points across sales, service, marketing and administration with the people doing the work.
Feasibility assessment	Review data, interfaces, user needs and dependencies before selecting a solution.
Delivery roadmap	Define a focused first scope, success criteria and the capabilities that can be reused later.

Customer & service-partner knowledge

Help teams and authorised partners find the information relevant to a product, question or process.

Application	Focus
General enquiries	Source-based support for product information, order processes and frequently asked questions.
Partner knowledge	Access to approved service documentation, procedures and onboarding material.
Multilingual support	Test retrieval, summaries and response preparation in the languages the network needs.

Technical guidance must point to the applicable approved documentation, with escalation to qualified specialists when needed.

Support, warranty & service workflows

Make incoming requests easier to organise and follow through, while giving specialists the context they need.

Application	Focus
Request preparation	Classify enquiries, collect required information and prepare summaries for the responsible team.
Warranty coordination	Track submissions, supporting documentation, review status and follow-up.
Recurring issue insight	Bring service feedback together to identify patterns and inform improvement priorities.

Sales, stock & after-sales reporting

Connect commercial and service information so teams can understand what is happening across the product lifecycle.

Application	Focus
Leadership	Trends across sales, orders, stock and service activity.
Sales & network teams	Relevant information for planning, partner discussions and coordinated follow-up.
After-sales teams	Request volumes, recurring topics and service progress, with drill-down into the underlying records.

Parts information & partner onboarding

Reduce the friction created by scattered information and informal coordination across a growing service network.

Application	Focus
Parts information	Bring approved part references, availability and related documentation into a usable structure.
Partner onboarding	Clarify required information, access, training material and responsibilities.
System connections	Link the relevant records to existing business systems and define who maintains them.

Working alongside you.

We work across strategy, business processes and technology, connecting leadership priorities with the reality of sales and service teams. Our AI-assisted research, document analysis and development help us assess opportunities and test early solutions. We can contribute within a leadership team or provide delivery capacity for a specific phase.

Customer, partner and product information is handled within agreed access boundaries. Development can take place in your own or an agreed environment, including Azure in Switzerland or another chosen geography where the required services are available.

We build and validate with your people, support rollout and transfer agreed code, documentation and knowledge. This helps your team continue improving the solution as the business and partner network develop.

Mobility

Better connected teams. Stronger customer and partner support.

Your priorities. Our contribution.

CEO & leadership advisory

Data, BI & business performance

Software, integration & AI

Processes, operations & controls

Client relationships & growth

Implementation & team enablement

What this can look like in practice.

Working alongside you.

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